When you place an order with us you will be deemed to have read, understood and therefore agreed to our Terms and Conditions. If you have any concerns or queries regarding these please call us prior to placing an order on 01938 561717. You are also required to be over the age of 18 to place an order. These terms and conditions do not affect your statutory rights.
Product Description and Availability
Whilst we aim to ensure that our entire range of products is available at any time, this is not always possible. If unsure, please call to ask about availability of an item. Please note that all bespoke items are not stocked and are made to order. For these items an estimated delivery time is available at time of order. Whilst every effort is made to keep to these delivery times, this is not always possible due to external reasons. If there is a specific date for which the item is required, please ensure that we are made aware of this at the time of order.
We reserve the right to change our products and prices at any time.
We aim to ensure that all product descriptions, photographs and prices are accurate at anytime. In the unlikely event that you spot errors please let us know. In the event that we have priced an item incorrectly we retain the right to cancel any orders placed using the incorrect price. You will be offered the opportunity to either cancel you order entirely or to proceed at the correct price.
Placing an order
You, the customer, guarantee that all details provided by you are accurate, complete and correct, and that you are authorized to use the credit or debit card you are using. Please note that all fraud or attempts at fraud will be reported to the police. Also, by providing us with an email address, you accept that email is an acceptable form of communication both to and from us.
For information about delivery please click here for our delivery page
For Shipments outside the EU
Please be aware that all good shipped outside of the EU may be subject to duties and taxes that are outside of our control and are payable by the consignee. These shipments must be cleared by the consignee and you may need to travel to clear these goods.
If the shipment is refused, duties and taxes are not paid or the parcel is returned undelivered to Classic Additions all costs will be billed to the purchaser. Please tick this box to acknowledge you may have to pay duties and taxes at destination on or prior to delivery and any costs incurred in returning the goods if not accepted by the purchaser will be debited to the purchaser's account.
The Classic Additions Guarantee
For all of our products we offer a one year, no quibble guarantee. This means that any product purchased at full price from ourselves will be replaced free of charge should there be any problems or faults with the product. This includes cover against sweating, condensation, chaffing, ripping or tearing due to fault in manufacture, but does not cover against damage by high winds or other acts of God. Sometimes we may ask for the original to be returned to us for examination prior to a replacement being sent.
Consumer Contract Regulations (Information, Cancellation and Additional Charges)
Current legislation means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund. Please note that all items returned must be unused and in pristine condition. A 25% charge will be made against goods returned that do not meet this criteria.
Bespoke and custom made items are excluded from this legislation as they are made specifically to customer’s orders. This does not include goods that are faulty. If the cover is found to be faulty within one month of delivery the cover may be returned for a full refund, replacement or repair. After one month the cover will either be repaired or replaced and any refunds after this time will take usage into consideration. This does not affect your statutory rights.
With the exception of faulty or damaged goods it is the customer’s responsibility to return goods to us. Where goods are faulty or incorrect we can arrange for our courier to collect items. We are unable to exchange items that are not damaged, defective or incorrect if the item is outside the 14 days (this will not however affect your 12 month guarantee if the item has broken due to a manufacturing fault). Please note that this does not affect your statutory rights.
Returns (excluding custom made products)
If you have received the wrong item, the item is faulty, or if the item has been damaged in transit, please contact us immediately (within 14 days) and we will arrange for it to be returned at our cost. We may ask you to post the item, in which case we request that you obtain proof of postage and the cost will be refunded to you.
If you have changed your mind, under the current legislation, you have 14 days to inform us of this and to return the goods. If you are returning your good(s) please inform us that you would like to return the item either by phone or email and send the goods back to us. Please note that the responsibility of return lies with the customer as no refund or replacement can be issued until the goods have been received in our office. Once goods have been received, your refund will be processed within 14 days.
Important – Please note that all goods returned in exchange for a new item or refund must be in immaculate condition and sent with appropriate paperwork. For all goods that are not returned in suitable packaging and immaculate condition, a 25% charge will be made. Any returns sent without the appropriate paperwork may take up to 6 weeks to process.
Custom Made Products
Please note that as these products are made to order they cannot be cancelled once the order has been placed or altered once work has begun. On receipt of your order an order confirmation or invoice will be sent by post detailing your order. Please check this carefully as alterations cannot be made once work has begun on the cover. Colour swatches are available on request.
Privacy & Liability
Your Statutory Rights
At Classic Additions Ltd we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If this is the case please refer to the returns procedure above and the Consumer Contracts regulations.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.
All returns should be sent to Classic Additions Ltd, Upper Farm Barns, Rorrington, Chirbury, Montgomery, Shropshire SY15 6BX
Care / Washing
Please see our product care page here.