Terms & Conditions

When you place an order with us you will be deemed to have read, understood and therefore agreed to our Terms and Conditions. If you have any concerns or queries regarding these please call us prior to placing an order on 01938 561717. You are also required to be over the age of 18 to place an order. These terms and conditions do not affect your statutory rights.

Product Description and Availability

Whilst we aim to ensure that our entire range of products is available at any time, this is not always possible therefore if unsure please call to ask about availability of an item. Please note all bespoke items are not stocked and are made to order. For these items an estimated delivery time is available at time of order, however whilst every effort is made to keep to these delivery times this is not always possible due to external reasons. If there is a specific date that the item is required for please ensure that we are made aware of this at the time of order.

We reserve the right to change our products and prices at any time.

We aim to ensure that all product descriptions, photographs and prices are accurate at anytime. In the unlikely event that you spot errors please let us know. In the event that we have priced an item incorrectly in error we retain the right to cancel any orders placed with the incorrect price. You will be offered the opportunity to either cancel you order entirely or to proceed at the correct price.

Placing an order

You, the customer, guarantee that all details provided by you are accurate, complete and correct, and that you are authorized to use the credit or debit card you are using. Please note that all frauds or attempts at fraud will be reported to the police. Also, by providing us with an email address, you accept that email is an acceptable form of communication both to and from us.

Delivery

If your order has not arrived, you have received an incorrect item or any other problems with your delivery, please call us on 01938 561717 and we will look in to it straight away.

Delivery costs are included in the final price at time of order and a breakdown is available on request. Please note that deliveries outside the UK may be subject to extra charges for customs clearance and for some countries we require additional information such as ID numbers. Please call for information or contact the relevant customs office.

For Shipments outside the EU

Please be aware that for all goods shipped outside the EU these may be subject to duties and taxes that our outside of our control and are payable by the consignee. These shipments must be cleared by the actual consignee and you may need to travel to clear these goods.

If the shipment is refused, duties and taxes are not paid or the parcel is returned undelivered to Classic Additions all costs will be billed to the purchaser. Please tick this box to acknowledge you may have to pay duties and taxes at destination on or prior to delivery and any costs incurred in returning the goods if not accepted by the purchaser will be debited to the purchasers account.

The Classic Additions Guarantee

For all of our products we offer a one year no quibble guarantee. This means that for any product purchased at full price from ourselves if there are any problems within one year we will replace the product free of charge. Sometimes we may ask for the original to be returned to us for examination prior to the replacement being sent.

Consumer Distance Selling Regulations

Consumer distance selling regulations means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, and we will issue a full refund for the price you paid for the item less any carriage costs. Please note that all items returned must be unused and in pristine condition. A 25% charge will be made against goods returned that do not meet this criteria.

Bespoke and custom made items are excluded as they are made specifically to customer’s orders. This does not include goods that are faulty. If the cover is found to be faulty within one month of delivery the cover may be returned for a full refund, replacement or repair. After one month the cover will either be repaired or replaced, any refunds after this time will take usage into consideration. This does not affect your statutory rights.

With the exception of faulty or damaged goods it is the customer’s responsibility to return goods to us. Where goods are faulty or incorrect we can arrange for our courier to collect items. We are unable to exchange items that are not damaged, defective or incorrect if the item is outside the 7 days (this will not however affect your 12 month guarantee if the item has broken due to a manufacturing fault). Please note that this does not affect your statutory rights.

Returns (excluding custom made products)

If you have received the wrong item, the items is faulty, or if the item has been damaged in transit, please contact us immediately (within 7 days) and we will arrange for it to be returned at our cost. We may ask you to post the item in which case we request that you obtain proof of postage and the cost will be refunded to you.

If you have changed your mind, under the Consumer Distance Selling regulations, you have 7 days to inform us of this and to return the goods at your own cost. If you are returning your good(s) please inform us that you would like to return the item either by phone or email and send the good back to us. Please note that the responsibility of return lies with the customer as no refund or replacement can be issued until the goods are received in our office.

Custom Made Products

Please note that as these products are made to order they cannot be cancelled once the order has been placed or altered once work has begun. On receipt of your order an order confirmation or invoice will be sent by post detailing your order. Please check this carefully as alterations cannot be made once work has begun on the cover. Colour swatches are available on request.

Privacy & Liability

We will treat all of your information as confidential and we will not pass on any of your details to any third party.

We have taken steps to ensure that all information we hold is stored in a safe and secure way. We operate a safe and secure website and have taken steps to make sure that shopping on our website is protected. All information stored both on our server and in hardcopy format is stored as securely and safely as possible. However we cannot be held liable in the unlikely event of a breach in our secure computer server.

Your Statutory Rights

At Classic Additions Ltd we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. If this is the case please refer to the returns procedure above and the Consumer Distance selling regulations.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk

All returns should be sent to Classic Additions Ltd, Upper Farm Barns, Rorrington, Chirbury, Montgomery, Shropshire SY15 6BX

Care / Washing

Indoor covers – These can be washed in the machine at 30 degrees and tumble dried on a low temperature.

Lightweight breathable covers – These can be washed in the machine on a cold wash and then line dried. UNDER NO CIRCUMSTANCES CAN THESE BE DRIED IN A TUMBLE DRIER.

Heavy Duty & Half Covers – These covers cannot be machine washed. If necessary we suggest that they are sponged down on the car with a mild soap solution.

Car Cover Fabric Contents

Custom Made Indoor – 45% acrylic, 30% Cotton, 15% polyester, 10% mixed fabrics

Soft Indoor – 60% polyester, 40% Cotton.

Lightweight covers – 70% polypropylene, 30% polyethylene

Heavy Duty Covers – 60% Polyvinyl Chloride, 40% Polyester

½ Covers – Nylon

Ultimate / Premier Cover – 100% knitted polyester with polyethylene layer and Teflon coating (not washable)